An object may be damaged or lost during transport.
These events are extremely rare and protecting themselves is simple: at reception, the customer must thoroughly check the goods and in case of an anomaly sign the transport document with reservation specifying the reason for the reserve.
Checks required by the customer when receiving the goods
- that the number of packages being delivered is the same as indicated in the packing slip (Ddt)
- packaging is intact (not wet, punctured, folded or otherwise).
Any external damage or mismatch of the number of packages, must be immediately contested in writing to the operator who makes the delivery, affioning the word "MERCE CONTROL RESERVE for ... (explain the reason for the reserve)"
on the accompanying document that the courier will ask to sign.
Example: The customer may write "MERCE CONTROL RESERVE for damaged package" or "MERCE CONTROL RESERVE for failure to deliver a package".
Attention: if the customer accepts the MERCE AND SIGN THE TRANSPORT DOCUMENT WITHOUT THE NECESSARY RESERVES, IT WILL NOT BE ABLE TO CLAIM ANY AMMANCHI OR DANNEGIAMENTS DUE TO TRANSPORT.
The complaints reported must then be confirmed within 7 working days with:
Once we have received the customer's email, we will also ask the courier to open a damage case,
- a letter addressed to CORRIERE (whose address is indicated on the accompanying document) with the request to open a case of damage
- an email notification to email@example.com
so we will provide all the documentation that will be requested.
Once the courier decides (and his unquestced judgment) the refund for the damage caused, we will refund the customer or order for him a replacement product,in place of the damaged or lost one.
To protect yourself from hidden anomalies (not visible in a closed box), we advise the customer to open the packaging and check the integrity of the goods before signing the transport document and to dismiss the operator.
In case this is not possible, any hidden anomalies not reported at the time of reception must be reported by means recommended TO CORRIERE, the address of which is indicated on the accompanying document, within 7 working days.
An email should also be sent to firstname.lastname@example.org, along with photos of the products and packaging.
storedesign undertakes, without taking responsibility and without being able to guarantee the success of the complaint, to assist the Customer in the request to open a case of damage to the courier.
In the event of delivery being made directly by our staff, all reports must be sent only to storedesign email: email@example.com
Any report received beyond the terms will not be taken into account.
For each statement, the Customer takes full responsibility for what is stated.
If the Customer does not have the opportunity to receive the goods as soon as ready, they can inform us by email, indicating when we can ship his order (or when he may come to pick it up at Pick-up Point).
No inventory costs are due in these cases, as long as the report is sent before the order is shipped.
When nothing is reported by the customer before the shipment has occurred, any inventory costs will be charged to the Customer.
The customer will also be charged for non-compliance with delivery appointments.